If you’re trying to log in into your account and getting the error message:
“The username or password your provided is incorrect”,
please verify that you...
You’re using your Velocity Global Wallet credentials. Your Global Wallet credentials are different from your Velocity Frequent Flyer credentials, as you set them up during the account activation process.
You’re entering the right credentials. Both username and password are case sensitive, so please double check you’re entering your credentials as you set them.
If you don't remember your password, you can reset it here.
Still can't log in? We're be happy to take a look into this for you, please contact us at firstname.lastname@example.org.