If you have received a confirmation that the load is complete but you do not see it in any of the wallets in your Velocity Global Wallet® account, please check with your bank. We’ll only post loads into your account that have been approved by your bank. If you still have additional questions, you email our Customer Support at any time.
Please note, Card Loads aren’t available to all members. If you don’t have Card Loads enabled in your account and you want to enable it, please contact email our Customer Support.