How long does it take to complete an investigation after I have filed a transaction dispute? Anna October 29, 2019 21:12 Updated We try to investigate and resolve the disputes as soon as possible. Yet, processing time varies and may take up to 45 days after the signed dispute resolution form was received and acknowledged. Related articles How do I contact Customer Support? My Global Wallet® card is lost or stolen. Now what? How do I get my money back if I accidentally send it to an incorrect number when loading my card? What is the difference between a pending transaction and a posted transaction on my Global Wallet® card? What are transaction alerts?