The fact your card got lost or stolen doesn't mean your trip is ruined. You can block your card instantly using the Global Wallet® app. In the 'Cards' section, select the relevant card and then the option 'Temporary Block'.
Alternatively, you can cancel your card in the online account centre. Head to 'Cards', select your card and click on 'Cancel Card'.
You can also email us as soon as possible or call us 13 18 75 from Australia, or +61 2 8667 5924 if you are overseas. You can request a replacement card if necessary.
If your card is lost, stolen or damaged while you are overseas, you can request an emergency cash transfer by calling 13 18 75 in Australia or +61 2 8667 5924 from overseas.
The cash amount (including applicable fees) will be debited from your available balance. The maximum amount available for an Emergency Cash Transfer is AU$3,000 per transaction per day. You will need to visit a nominated Western Union branch to verify your identity and collect your emergency cash.
We can’t guarantee that an emergency cash transfer will always be available.