You’ll be issued with a new membership card when you upgrade, maintain or downgrade your Velocity status. You will also be sent a new card if you are a Red Velocity member and your Global Wallet® card is nearing expiry.
When your new membership card arrives, you'll need to activate it. This process only activates your card – there’s no need to reconfirm your identity. The easiest way to do this is using the Global Wallet® app or online account centre.
If you didn’t receive a new card when your current card expired, please contact us to organise a replacement card.