If you forgot your password, click the "?" next to the password field in the login screen either on the app or the online account centre. You will need your card details to complete this process and set up a new password.
If you know your password and you'd like to change it, log into your account online or via the app, and:
- In the Global Wallet® app, go to 'More' and then 'Security' to change your password
- Log in to the online account centre then click on 'Change Password' on the 'Settings' section.