New Velocity members
Once you’ve joined Velocity through the Global Wallet® website, it should take approximately 14 business days for your new card to be delivered. If you have not received it within this timeframe, email us and we’ll organise a replacement.
Existing Velocity members
If you're a Red tier Velocity member and have requested a Global Wallet® card, your card will arrive in approximately 14 business days. Platinum, Gold and Silver tier members will receive their card within approximately 10 business days. If you have not received your card within this timeframe, email us to organise a replacement.